Refund Policy
Updated on 13/06/2024At Metricos Inc, we strive to ensure our customers are satisfied with our services. If you are not completely happy with your purchase, we’re here to help.
Refund Eligibility
- Refund requests must be made within 30 days of the original purchase date.
- Refunds are available if the service is defective or is not as described.
Requesting a Refund
1) Contact us with your refund request, including the issue description and supporting screenshots if required.
2) We will assess your request and respond within 7 business days.
3) If your request is approved, you will be notified and refunded accordingly. If not, we will provide an explanation or an alternative resolution.
Refund Processing
- Refunds will be processed within 7 business days after we approve your refund.
- Refunds will be issued to the original payment method. Please allow 5 to 10 business days for the refund to appear on your statement.
Additional Information
- Requests for refunds due to failure to cancel before the renewal date are not approved. Our system continuously syncs your data from multiple platforms, incurring ongoing costs even if you are not actively using the service. Therefore, late cancellations result in operational expenses for us, and we cannot issue refunds in these cases
- By purchasing our subscriptions, you agree to the terms outlined in this policy.
- We reserve the right to update this policy periodically. Please review it regularly to stay informed of any changes.
For any questions or concerns, please reach out to our customer support team
Thank you for choosing Metricos.